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Ask the Experts: Does NTTA Charge TollTag Account Holders Twice for Tolls when a License Plate Number Doesn’t Match the TollTag account?

Ask the Experts:  Does NTTA Charge TollTag Account Holders Twice for Tolls when a License Plate Number Doesn’t Match the TollTag account?

Ask the Experts:

Does NTTA Charge TollTag Account Holders Twice for Tolls when a License Plate Number Doesn’t Match the TollTag account?

No. NTTA never double charges TollTag account holders or other drivers. There are instances, however, when a TollTag account holder might receive a ZipCash bill. When we mail you a ZipCash invoice, your TollTag account is not charged for those tolls.

These are the most likely reasons you would receive a ZipCash invoice:

  • Your TollTag account information needs to be updated.
    • It could be that the debit or credit card linked to your account has expired.
    • Or perhaps your vehicle’s license plate number needs to be updated. For example, did the state recently issue you new license plates? Did you buy a new vehicle? When something prevents our equipment from reading your TollTag, (this happens occasionally when large trucks pass by or TollTags aren’t installed correctly) our license plate recognition system goes to work trying to match your license plate to an active TollTag account. If it can’t find a current license plate linked to a TollTag account, it will initiate a ZipCash invoice. Please take note – if you sell your vehicle, be sure to file a Vehicle Transfer Notification with the Texas Department of Motor Vehicles, so you aren’t held liable for someone else’s tolls.
  • Funds in the TollTag account are insufficient to cover new tolls.

Any time NTTA is unable to post tolls to a TollTag account, we send the vehicle owner a ZipCash pay-by-mail invoice. We mail these invoices to the vehicle’s registered owner based on the state’s records from the department of motor vehicles.

To maintain the accuracy of your TollTag account, please take time review it online.

You can always contact us if you have questions: