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Ask the Experts: Here’s Why Your TollTag May Not Be Working

Ask the Experts: Here’s Why Your TollTag May Not Be Working

Do you have a TollTag but sometimes get a ZipCash bill in the mail?
We’ve done some sleuthing and have uncovered what may be the source of the problem.
If you have a TollTag, you may still receive a toll bill if:

  • Your TollTag is not mounted properly on your windshield. (Watch this video to learn how to install your TollTag correctly.)
    • If our tolling gantries cannot read your TollTag, an image is captured of your license plate, and an invoice at the higher ZipCash rate is generated automatically and sent to the car’s registered owner.
  • The TollTag account is not in good standing.
    • If your credit or debit card has been declined or is expired, and you haven’t replenished the funds in your TollTag account, we will send you an invoice for your unpaid toll charges.
  • You are driving a different vehicle than the one registered on your TollTag account.
    • When you purchase or drive another vehicle, be sure to update your account with that information to prevent receiving a ZipCash invoice. Our customer service representatives can help you update your account, or you can access your account online 24/7.

Our Tollmate app has several account management features that can help you keep your account in good standing to avoid getting a bill. Check out the notifications section of the app and sign up for reminders to let you know if your credit or debit card has been declined or if your account has a low balance.

Of course, you can always update your account using our online account management tool or contact our Customer Service Center at 972-818-NTTA (6882) or 817-731-NTTA (6882).

We love solving mysteries like this and other questions you have on your mind. Just email our team of experts, and we’ll track down the answer and publish it in a future edition.