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NTTA’s Roadside Safety Team: Same Services, New Look

Lead_RSS truck picture

NTTA’s roadside assistance team is kicking off 2016 with a new name, a new look and a renewed mission to help stranded drivers.

You already may be familiar with NTTA’s roadway heroes. Since helping its first customer in September 2008, the Roadside Safety Services team (formerly Roadway Customer Service) has helped more than 110,000 drivers. Their duty to help keep you safe on NTTA toll roads is all part of the Authority’s mission to provide a safe and reliable travel experience.

The RSS team changes flat tires, adds water to radiators, provides a gallon of gas, jump-starts dead batteries, pushes and pulls vehicles out of the roadway and makes minor vehicle repairs, all at no charge to toll road drivers. The RSS team will also wait with you if your vehicle is incapacitated. RSS also ensures roadways are clear of debris.

The RSS team operates 24 hours a day, seven days a week and 365 days a year, actively patrolling NTTA roadways in search of stranded drivers, roadway debris or any other hazards out there. Although the RSS team is constantly on the lookout for stranded motorists in need, drivers also can seek help using the number on their TollTags (214-224-2203). In the case of true emergencies, please dial 911. NTTA’s dispatch center, recently renamed the Safety Operations Center (formerly the Command Center), receives the calls and deploys the RSS team. NOTE: It is important for your safety to stay in your car with your seat belt on when calling and waiting for the Roadside Safety Services team.

The RSS team arrives on the scene within minutes, often before a stranded driver gets a chance to call for help. With the help of two new NTTA safety recovery vehicles, they work quickly to clear stranded vehicles from the roads, minimizing traffic delays to keep other drivers moving along safely.  And remember: If you’re involved in a minor accident with no injuries and your vehicle is operable, move off the roadway to a safe location. Not only is it safer for you and other drivers, it is the law.

So if you find yourself on an NTTA toll road with an empty tank, a flat tire, an overheated radiator, a dead battery or other trouble, stay in your car and give the NTTA Roadside Safety Services team a call. They’re working 24/7/365 for your safety!