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If you’ve ever tried to contact us by email, you may have noticed a security feature NTTA uses to protect you. We block incoming or outgoing email that contains driver’s license, Social Security or your payment card information. Because standard email isn’t encrypted, preventing that information from being transmitted to us via email protects you from inadvertently exposing your personal information.

The safest ways to talk to us are through our secure website, by phone or in person.

You can reach us by phone at 972-818-NTTA (6882) or 817-731-NTTA (6882).

The chart below can help you plan your call. Green represents the shortest wait times to talk with a customer service specialist. Red shows when our call volumes are the highest and when there may be a brief wait to speak to a customer service agent.

If you prefer to do business with us in person, you can find us at one of our five Customer Service Centers:

Dallas: 39025 LBJ Service Road

Fort Worth: 4825 Overton Ridge Boulevard, Suite 304

Grand Prairie: 5244 S. State Highway 360, Suite 384

Plano: 5900 West Plano Parkway

Irving: 5555 President George Bush Turnpike

You can also book an appointment online to meet with staff at any of our locations.