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Staying Safe When Your Vehicle Breaks Down

Staying Safe When Your Vehicle Breaks Down

Breaking down while driving is not only a stressful experience, it also poses a hazard for you and other drivers. NTTA takes your safety very seriously and, with the summer travel season now in full gear, wants to remind you how to navigate your way through a driving emergency.

If you find yourself experiencing car trouble on an NTTA road, try to find the nearest exit and drive to a parking lot, if possible. However, if your vehicle can’t make it that far, always try to pull to the shoulder of the roadway and get as far away from traffic as possible. Turn on your hazard and parking lights to make your vehicle more visible.

To receive Roadway Customer Service assistance – free, roadside assistance for all NTTA toll road users – call 214-224-2203. (Important note: This number is not intended to replace 9-1-1 as an emergency number. 9-1-1 should always be the first option in emergency situations.)

Calls will be routed to NTTA’s Command Center, where the driver’s location will be confirmed, and an RCS team member will be dispatched to assist.

Remember: To reduce the risk of being struck by another vehicle, drivers should stay inside while waiting for help.

If it is not possible to wait in your vehicle, exit your vehicle on the side away from traffic. If you parked next to a barrier wall or guardrail, move behind it to protect yourself from traffic while you wait for help.

Finally, never attempt to repair your vehicle on the roadway shoulder. It is too dangerous, particularly on the side nearest to traffic. Always seek help. NTTA’s Roadway Customer Service is available 24/7 to help with minor repairs and will call a tow truck when necessary.